Warning Alert

It has come to our attention recently that a number of existing Icynene customers in the UK are being contacted by people falsely posing as Icynene inspectors or Icynene contractors stating they need to inspect Icynene installation for warranty purposes.

We have also received reports of companies calling on existing Icynene customers stating that an inspection is necessary and that the removal of spray foam (along with other works such as roof cleaning and sealing) is required. These companies may say they have used thermal imaging cameras from outside the house to claim that there are moisture problems in the roof and that remedial works are required.

Please be aware that no inspection of any existing Icynene application is required as a condition of your warranty or otherwise after installation.

If you have been targeted by companies claiming that an inspection or other works are required as a result of your Icynene insulation please let us know at infouk@huntsmanbuilds.com and see below for further details or reporting scams or cold calling.

Please contact us for advice and guidance in relation to your Icynene insulation at any time.

What can I do if I think that I have been a victim of a scam or am concerned about cold calling?

  • If you have paid any money or provided financial information contact your bank or payment provider straight away
  • Report to Action Fraud on 0300 123 2040 or through the Action Fraud website. Action Fraud is the UK’s national reporting centre for fraud and cyber crime
  • Contact your local authority trading standards service to report doorstep crime and cold calling
  • Contact the Citizens Advice Consumer Helpline on 0808 223 1133 or see the Citizens Advice website
  • Check whether signing up to the Telephone Preference Service is right for you. The TPS is the UK’s ‘Do Not Call’ register for landline and mobile numbers
  • Consider sharing your experience on review sites such as TrustPilot and Checkatrade