Online Privacy Notice
1. Our Commitment To Privacy
Your privacy is very important to us at Huntsman Building Solutions (Huntsman Building Solutions, 10003 Woodloch Forest Drive, The Woodlands, TX 77389, USA), hereinafter also "we" and/or "us" and/or "Huntsman Building Solutions". To better protect your privacy we provide this notice ("Privacy Notice") explaining our information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personal data may be requested.
1.1 We strongly urge you read this notice and make sure you fully understand our practices in relation to personal data, before you access or use any of our services. If you read and fully understand this Privacy Notice, but remain opposed to our practices, you must immediately leave our website, and avoid or discontinue all use of any of our services. Where you have read this notice but would like further clarification, please contact us at [email protected].
2. Important information
2.1 The purpose of this Privacy Notice is to provide you with clear explanation of what personal data we collect, when, why and how we collect, use and share your personal data and it explains your statutory rights. This Privacy Notice is not intended to override the terms of any contract you have with us, nor any rights you might have under applicable data privacy laws.
2.2 Note that our website contains links to third party websites which we are not responsible for. Please review the privacy policies of such third party websites should you visit these websites. This Privacy Notice does not address the privacy or information practices of any third parties.
2.4 Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information on our website or offline from those we actually know are under 13, and no part of our website is structured to attract anyone under 13. Parents and guardians should supervise their children's activities at all times. If we learn we have collected or received personal data from a person under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a person under 13, please contact us at [email protected].
3 What information do we collect and how do we collect it?
3.1.1 If you register or contact us as an individual, we will collect your name, email address, telephone number, address (or only city) and some other information so we can adequately follow up on your request (together, "identification data") and possibly some information about the device you use to access our website or online services ("device data"); or
3.1.2 If you register or contact us on behalf of a company, we will collect company identification data, identification data from the company representative and device data.
3.1.3 We may also collect other personal information you provide through the Sites, including through comments or questions fields.
3.1.4 Information you submit through our Careers page is subject to a separate privacy notice available here.
3.2 If you contact us by other offline methods in order to buy our products or services or by using one or more of the contact means provided offline, we will collect identification and payment data as relevant for the sale and delivery of the goods and services or to respond to your query or complaint and, as far as necessary, for the handling and fulfilment of the order and ongoing provision of our services.
4 How do we use your personal data?
4.1 To communicate with you
We use your personal data to respond to your queries and/or complaints about our products or services or any other query you send to us through the contact form and verify your identity where required. We may also communicate with you about, and administer your participation in, special events, conferences, programs, surveys and market research.
4.2 To provide our products and services
We collect personal data in order to offer our products and/or services and their functions. We may use the information collected in order to validate your order or subscription, to process your payment and to provide the products and services that you requested, ordered or to which you subscribed. We will also use your personal data as far as necessary for the handling and fulfilment of your order as well as to provide customer support.
We also use this information for customer management purposes, to maintain our relationship with you, with a view to providing stellar customer experience. This could also include establishing and servicing an account, such as resetting a password.
4.3 For internal business purposes such as:
4.3.1 to improve our products in order to make them fit for our customers' needs and to draw insights in relation to possible improvements;
4.3.2 to improve our services to you and customize your browsing experience. Some of the information (particularly the information collected by cookies and other tracking technology) helps us improve our website; and
4.3.3 to track any fraudulent activities and other inappropriate activities and monitor content integrity on our website.
5 Carrying out Direct Marketing:
We may use your personal data, including information related to your order, such as your address for direct marketing purposes. We may for example send you emails to inform you of news and updates about our products and services. This may be in the form of email, post, SMS, telephone or targeted online advertisements. Where required by law, we will obtain your consent prior to sending you such marketing information.
5.1 To protect your privacy and ensure you have control over the use of your personal data, we will always give you the opportunity to "opt out" of direct marketing (or withdraw your consent) when you contact us in relation to a product or service or you receive any email, text or other direct marketing communication.
5.2 You have a right to prevent direct marketing of any form at any time - this can be exercised by following the opt-out link attached to each communication or by sending an email to [email protected] or my completing a Data Access Request at https://huntsmanbuildingsolutions.com/en-GB/data-request
5.3 Based on the information we have about you, we take steps to limit direct marketing to a reasonable and proportionate level, and to send you communications which we believe may be of interest or relevance to you, based on the information we have about you.
6 Legal basis for processing personal data:
6.1 We will only collect, use or share your personal data for the purposes set out in this Privacy Notice where we are satisfied that:
6.1.1 our use of your personal data is necessary to perform a contract or take steps to enter into a contract with you. For example, in order to provide our product and our services it will be necessary for us to process certain personal data to fulfil your order; or
6.1.2 our use of your personal data is necessary to support legitimate interests that we have as a business to provide products and services to our customers, provided it is conducted at all times in a way that is proportionate, and that respects your privacy rights. For example, we strive to always improve our products and services in order to make them fit our customers' needs. Also, we carry out processing for the purpose of knowing our customer and maintaining our relationship with you, with a view to providing a stellar customer experience; or
6.1.3 our use of your personal data is necessary to comply with a relevant legal or regulatory obligation that we have. For example, to maintain appropriate business records, to comply with lawful requests by public authorities and to comply with applicable laws and regulations or as otherwise required by law; or
6.1.4 you have provided your consent to us using your personal data for that purpose (e.g. where you provide us with marketing consents).
6.2 Where the basis of processing is your consent, you have the right to withdraw your consent, and therefore prevent that processing, at any time.
7 How we protect and store your personal data
7.1 Data Security
7.1.1 To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect. Some of the steps we take are: placing confidentiality requirements on our staff and service providers; destroying or permanently anonymising personal data if it is no longer needed for the purposes for which it was collected. Huntsman Building Solutions will comply with applicable laws in the event of any breach of the security, confidentiality or integrity of your personal data and, where we consider appropriate or where required by applicable law, notify you via email, text or conspicuous posting on our website in the most expedient time possible and without unreasonable delay, in so far as it is consistent with (i) the legitimate needs of law enforcement, or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.
7.1.2 However, the security of personal data depends in part on the security of the device used to communicate with us, the security you use to protect your login information (where applicable), and the security provided by your internet access service provider. We make commercially reasonable efforts to make the collection and security of information consistent with this Privacy Notice and all applicable laws and regulations.
7.2 Data Retention
7.2.1 Personal information collected through our Sites is retained only as long as (i) it is needed for the purposes for which it was obtained in accordance with the provisions of this Privacy Notice or (ii) we have another lawful basis for retaining that data beyond the period for which it was necessary to serve the original purpose for collecting the data to the extent legally permitted and based on our legal obligations (e.g. in relation to invoice retention) or legitimate interests (eg in retaining data for the purposes of responding to possible disputes or complaints).
7.2.2 In addition, we maintain a data retention policy which we apply to information in our care. Where your data is no longer required we will ensure it is securely deleted or anonymised.
8 We may share your personal data
Huntsman Building Solutions may share your personal data with third parties (or otherwise allow them access to it) only in the following manners and instances:
8.1 to other Huntsman Building Solutions affiliates for the purposes mentioned in this Privacy Notice.
8.2 with any third parties to whom the relevant Huntsman Building Solutions entity subcontracts all or part of this processing. The purpose of this transfer will be to help manage our business and deliver services. For instance, we may transfer your personal data to a service provider to the extent necessary to complete an order and deliver your product. Other instances may include transfers to e-marketing service providers, hosting providers and any other relevant roles. Note that we will never sell your personal data to a third party. These third parties have agreed to confidentiality restrictions and use any personal data we share with them or which they collect on our behalf solely for the purpose of providing the contracted service to us.
8.3 where permitted by local data protection laws, Huntsman Building Solutions may disclose or otherwise allow others access to your personal data pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have a good faith belief that the law requires us to do so, with or without notice to you. If warranted, we may also allow access to this information in special emergencies where physical safety is at risk.
8.4 we may disclose any personal data or other information obtained from or about you, to third parties in connection with a merger, acquisition, bankruptcy or sale of all or substantially all of our assets, to the extent that this is necessary for the process.
9 Transferring personal data globally
9.1 Your personal data may be transferred and stored outside your place of residence, that are subject to different standards of data protection. In particular, if you live in the EU, you should be aware that your personal data may be shared with, and transferred to, Huntsman Building Solutions affiliates and third-party service providers who are located outside the EU. We will take appropriate steps to ensure that transfers of personal data are in accordance with applicable law and carefully managed to protect your privacy rights and interests and transfers are limited to countries which are recognised as providing an adequate level of legal protection or where we can be satisfied that alternative arrangements are in place to protect your privacy rights. To this end:
9.1.1 we will ensure that transfers within Huntsman Building Solutions and its affiliates will be covered by an agreement entered into by members of Huntsman Building Solutions Group (an intra-group agreement) which contractually obliges each member to ensure that personal data receives an adequate and consistent level of protection wherever it is transferred within the Group;
9.1.2 where we transfer your personal data outside Huntsman Building Solutions or to third parties who help provide our products and services, we will obtain contractual commitments from them to protect your personal data. Some of these assurances are well recognised certification schemes like the EU - US Privacy Shield for the protection of personal data transferred from within the EU to the United States; or
9.1.3 where we receive requests for information from law enforcement or regulators, we will carefully validate these requests before personal data is disclosed.
9.2 You have a right to contact us for more information about the safeguards we have put in place (including a copy of relevant contractual commitments) to ensure the adequate protection of your personal data when this is transferred as mentioned above.
Huntsman Building Solutions uses certain monitoring and tracking technologies (such as cookies, beacons, pixels, tags and scripts). These technologies are used in order to maintain, provide and improve our services on an ongoing basis, and in order to provide our customers with a better experience. For example, thanks to these technologies, we are able to maintain and keep track of our customers' preferences and authenticated sessions, to better secure our services, to identify technical issues, user trends and effectiveness of campaigns, and to monitor and improve the overall performance of our services.
Please note that third party services placing cookies or utilizing other tracking technologies through our services may have their own policies regarding how they collect and store information. Such practices are not covered by our Privacy Notice and we do not have any control over them.
10.2 We use the following cookies on our website:
10.2.1 Necessary cookies
Necessary cookies are essential and help you navigate our website. This helps to support security and basic functionality and are necessary for the proper operation of our website, so if you block these cookies we can't guarantee your use or the security during your visit. Functionality cookies
10.2.2 Functionality cookies
10.2.3 Performance cookies
Performance cookies help us to understand the behaviour of users of our website. This allows us to continuously improve our website to provide the best information in support of our project aims. These cookies are also used to help us understand how effective our website is. For instance these cookies tell us which pages visitors go to most often and if they get error messages from web pages.
10.2.4 All of the Cookies are managed by third parties, and you may refer to the third parties' own website privacy notifications for further information. In particular, we use Google Analytics, which allow us to assess how you and other web users use our website, and this information is essential in helping us to continuously improve our website's functionality. They can be preserved from 30 minutes to two years. The information generated by these cookies about your use of our website (including your IP address) will be transmitted to and stored by Google Inc on servers in the United States.
10.3 Control your cookie settings:
11 Your rights in relation to your personal data
11.1 Subject to paragraph 11.2, certain exemptions, and in some cases dependent upon the processing activity we are undertaking, you have the following rights in this paragraph:
11.1.1 to object to processing which we have justified on the basis of a legitimate interest and to object (without the need to provide any justification) to direct marketing activities;
11.1.2 to request that we provide you with a copy of your personal data that we hold and you have the right to be informed of; (a) the source of your personal data; (b) the purposes, legal basis and methods of processing; (c) the data controller's identity; and (d) the entities or categories of entity to whom your personal data may be transferred;
11.1.3 to request that we restrict the processing of your personal data where: (a) the accuracy of the personal data is contested; (b) the processing is lawful but you object to the processing of the personal data; (c) we no longer require the personal data for the purposes for which it was collected, but it is required for the establishment, exercise or defence of a legal claim;
11.1.4 to request that we erase your personal data in limited circumstances (e.g. where it is no longer necessary in relation to the purpose(s) for which it was collected or processed);
11.1.5 to, in limited circumstances, request that we transfer your data to another company in a machine readable format (data portability);
11.1.6 to withdraw your consent;
11.1.7 to request that we change the manner in which we contact you for marketing purposes;
11.1.8 to request that we correct any errors in your personal data or update your data, as required;
11.1.9 to obtain a copy of the safeguards under which your personal data is transferred outside the EU; and
11.1.10 to lodge a complaint with your local supervisory authority for data protection.
11.2 We may ask you for additional information to confirm your identity and for security purposes, before disclosing the personal data requested to you. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.
12 Changes to this Privacy Notice
We may update and change this privacy statement from time to time, to keep it up to date with legal requirements and the way we operate our business. Please regularly check these pages for the latest version of this Privacy Notice.
13 Contact information
13.1 If you have any questions about this Privacy Notice or wish to exercise any of your rights as described in paragraph 11, you can contact us at:
13.1.1 By e-mail: [email protected]
13.1.2 By letter to the privacy team: 10003 Woodloch Forest Drive, The Woodlands, Texas 77380 USA
13.1.3 By phone: +1 281 719 6000
We will attempt to resolve any complaints regarding the use of your Personal data in accordance with this Privacy Notice.
13.2 For EU Member State residents, you also have a right to lodge a complaint with your national data protection supervisory authority at any time. However, we encourage you to first contact us.
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